Frequently Asked Questions
What is the Community Equipment and Wheelchair Service?
The Community Equipment and Wheelchair Service is provided by Medequip, in partnership with AJM Healthcare, Somerset Council and NHS Somerset.
The service includes the supply, delivery, installation, repair, maintenance, collection and recycling of community equipment and wheelchairs once prescribed by a Health or Social Care Professional.
Equipment is provided on loan to support independent living and will remain on loan to you for as long as you need and are living in Somerset.
How do I request equipment to help me live more independently?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
How do I get in touch about the repair/maintenance/technical issues of equipment loaned to me?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
How do I return equipment?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
Why return equipment that is no longer required?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
How do I leave a compliment or make a complaint?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
Can I purchase equipment myself?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
How can I find out what equipment is available to help me with everyday tasks?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
What services are available that offer remote support to elderly, disabled and vulnerable people who live alone in their own homes?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
What else does Medequip do?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
How do I apply for a job at Medequip?
All individual Framer subscriptions have been grandfathered into a Pro plan at your existing rate. If you were on a Small Team plan, then all 5 seats have been converted over to Pro seats at your existing rate. Regardless of your subscription plan, all new paid editors that you add to your subscription will be billed at the new plan rates.
Medequip Assistive Technology Ltd. in partnership with AJM Healthcare, Somerset County Council, NHS Somerset
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